Reference

What You Agree To When You Use bnb69

These terms set out how your account works on bnb69 — what we commit to you, what we ask from you, and how your activity on the platform is handled.

Account eligibility by local lawDANA, OVO, GoPay wallet rulesAccount security obligationsWithdrawal & deposit conditionsHow to request changes
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bnb69 What You Agree To When You Use bnb69
ACCOUNT INTEGRITY

How We Handle Your Account and Data

We handle your account information with a straightforward set of practices: we collect what we need to operate your account, keep it secure, and do not sell it to third parties. Here is how each area works in practice.

Data We Collect

When you open an account, we collect your registration details and the payment wallet information you provide — DANA, OVO, or GoPay. We also log transaction records and session activity to verify payments and protect your account from unauthorised access.

Cookie Usage

We use cookies to keep your session active, remember your wallet preference, and measure how the lobby performs on your device. You can manage cookie settings through your browser. Disabling cookies may affect how the account login and lobby load on your phone.

Account Security

Your account is protected by a password and a one-time PIN sent to your registered mobile number at login. If you notice a login you did not make, contact support immediately via live chat. We recommend not reusing your bnb69 password on other apps or wallets.

Data Retention

We retain your account and transaction records for as long as your account remains active and for a period after closure, as required by applicable rules for supported regions. If you close your account, you may request confirmation of what data we hold.

Who to Contact for Data Requests

To request access to, correction of, or deletion of your personal data, reach our support team by email with your registered account name and a description of your request. We will acknowledge within a reasonable period and process eligible requests as promptly as our obligations allow.

Requesting Account Changes

To update your registered payment wallet — switching from OVO to DANA or GoPay, for example — submit a request through live chat or email. Changes require identity verification before they take effect. We do this to protect your funds, not to delay access.

CONTACT & HELP

Reach Us About These Terms

Live Chat Our live chat channel is the fastest way to ask about any clause in these terms, raise a wallet verification issue, or flag an account concern. Start a chat from your account dashboard and our Indonesia support team will pick it up.
Email Support For written records of term-related queries — such as requesting a copy of data we hold, asking about account closure, or disputing a transaction processed through DANA, OVO, or GoPay — send us an email and we will respond with a reference number.
Account Help Centre The Help Centre inside your account covers the most common term-related questions: wallet linking rules, withdrawal holds, identity verification steps, and how to update your registered payment method. Check there first for step-by-step answers.

Common Questions About These Terms

These are the questions our support team hears most often about account terms, wallet rules, and how we manage your data. If your question is not here, use live chat or email to get a direct answer.

Yes, these terms apply to anyone who opens or uses an account on bnb69. Access is subject to local law — if online gaming services of this type are not permitted in your region, these terms do not override that restriction. Check whether the service is available where local law in Indonesia permits.

Payments cleared through a wallet registered to a different person may be placed on hold pending verification. Our team will contact you through your registered email or live chat to resolve it. Using a wallet in your own name is the fastest way to keep deposits and withdrawals moving without interruption.

No. Each account is personal and registered to one individual. Sharing login details or allowing another person to operate your account — including making deposits via your linked GoPay or OVO — is a breach of these terms and may result in a temporary hold on the account while we verify activity.

When we update these terms, the version date at the top of this page changes. We may also send a notification to your registered contact. Continuing to use your account after the updated version is live means you accept the revised terms. You can always check this page for the current version.

Contact our support team via live chat or email to request account closure. We will process the closure, return any eligible balance to your verified payment wallet, and retain transaction records for the period required by applicable local rules. You can request a summary of retained data after closure.

You can request to view the data we hold, ask us to correct inaccurate information, or request deletion of data we no longer need to keep. Send your request to our support email with your registered account details. We will acknowledge your request and tell you what is actionable under applicable rules.

We collect your DANA, OVO, or GoPay wallet details to process deposits and withdrawals accurately and to verify that funds move between matching registered names. This step protects you from unauthorised transfers and allows us to resolve disputes quickly when a transaction needs review.

Yes. If a deposit via DANA, OVO, or GoPay did not credit to your account correctly, or a withdrawal was not received, contact us via live chat with your transaction reference number. Our team will trace the payment record and update you. Email is also available for written records of the dispute process.

You are responsible for keeping your password private and not sharing your one-time PIN with anyone. If you suspect your account has been accessed without your permission, notify us through live chat immediately so we can place a temporary hold and investigate. Do not reuse your account password on your linked e-wallet apps.

Submit a wallet change request through live chat or support email. We will ask you to verify your identity — typically by confirming your registered mobile number and providing a recent transaction reference. Once verified, the new wallet is linked and ready for your next deposit or withdrawal.

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